The Practice would be grateful if all home visits are requested, if possible, before 10 am if possible, as this will allow the doctor to plan his or her daily calls, although we realise this is not always possible.

The doctor’s time is very limited, four or five people can be seen in the surgery for every single home visit.

Urgent requests for advice or home visits outside normal surgery times are obtained by contacting either Penygroes surgery or Crosshands Health Centre by telephone. A recorded message will give the doctors answering service telephone number who will advise you and pass the information on to the doctor on duty for our locality.

Requests for an urgent house call during surgery time will be put through to the doctor. The patient’s condition will be assessed and if necessary and ambulance will be sent to the patient’s address immediately.

All cardiac chest pain should now request an ambulance as the first choice of care.