Complaints Procedure

The practice operates a complaints procedure which allows the patient to make critical observations on all aspects of their care at the practice. Each complaint is handled quickly and effectively with the aim of improving our service to our patients.

Your Consultation

During your consultation the doctor or nurse will discuss your condition and the side effects and benefits of any treatment, procedures and investigations and inform you of the reasons for referral to other services or agencies.

De-Registration

The practice reserves the right to remove patients from the list if they challenge a member or members of staff with verbal or physical violence or ignore their responsibility to the practice as described in our Patients Charter.

Violent Patients

Violent behaviour is when a person shows verbal or physical aggression towards a member of staff or a member of the public, or an act of aggression towards the surgery structure or any other building. The practice in this instance will notify the Local Health Board and future medical services for that person will be provided from a centre for violent patients.