Advanced Access

The practice is currently working on a new type of appointment system that if successful will provide our patients with an appointment on the same day and reduce the time patients have to wait in the surgery for a consultation. The is called Advanced Access.

Telephone: Penygroes Surgery 01269 831193
Crosshands Health Centre 01269 831180

To Make an Appointment

• Telephone the surgery on the morning you wish to be seen.

• Lines open at 8 o’clock

• Please hold on if there is a queue.

• Your call will be answered as soon as possible.

• A receptionist or nurse practitioner will answer your call

• You will be advised to see the most appropriate person

• Remember you can be seen by the nurse practitioner or doctor

• The receptionist will give you an appointment time that day

Help the Receptionist

• Give your full name, date of birth and address

• If you can, please give your reason that you need to be seen

• Your condition will be assessed for the best time or best clinic to be seen

• You will also receive an appointment with the most appropriate practitioner

Your consultation

The appointment may be with the doctor or nurse practitioner.

The nurse practitioner who will be able to deal with your condition and organise your review, and if necessary the doctor’s follow up cases.

Doctor or Nurse Practitioner ?

The practice has improved its service to our patients by providing a greater choice of consultations. If you feel that your condition does not warrant an appointment with the doctor you can call at the surgery or contact the nurse practitioner by telephone and your condition will be assessed. Following your telephone call a decision will be made for you to either see the nurse practitioner or the doctor at a time allotted by the nurse practitioner during the day. This will provide an appropriate appointment for you and hopefully reduce any potential wait in the surgery.

Nurse Practitioner

A nurse practitioner is a specially trained practice nurse or health visitor who sees patients in the same way as a doctor. The nurse practitioner can deal with the majority of your basic health conditions and also runs her own clinics at both our surgeries at Penygroes and Crosshands