Complaints Procedure

The pharmacy operates a complaints procedure which allows the customer to make critical observations on all aspects of their care at the pharmacy. Each complaint is handled quickly and effectively with the aim of improving our service to our customer.

Your Consultation

During your consultation the pharmacist will discuss your condition and the side effects and benefits of any treatment, procedures and investigations and inform you of the reasons for referral to other services or agencies

De-Registration

The pharmacy reserves the right not to provide a service to any customer if they challenge a member or members of staff with verbal or physical violence or ignore their responsibility to the pharmacy as described in our Pharmacy Charter.

Violent Patients

Violent behaviour is when a person shows verbal or physical aggression towards a member of staff or a member of the public, or an act of aggression towards the pharmacy structure or any. other building. The pharmacy in this instance will notify the Local Health Board and future medical services for that person will be provided from a centre for violent patients.